Problem
A Leading Carrier in the US delivering nationwide DSL connection was finding it hard to manage its network (consisting of Nokia D50 DSLAMs, Samsung ACE MAPs, Cisco BPX WAN Switches and numerous PoPs)due to lack of well defined processes and key resource availability

Solution
Sify's Managed network services helped the customer transition the Network management offshore. Change management processes, ITIL process driven service support were set up.
SLA driven service support window is on for the customer.

Benefits
· Improved response time (SLA driven)
· Faster deployment of new devices / rollout of new services
· Enhanced processes resulting in 32% improvement on SLAs.